Sometimes it’s safer to disconnect your power, either temporarily or permanently. 

Temporary disconnection

Need to turn off your power for a short time? A temporary disconnection might be the best option for several reasons, including: 

1. Bad weather 
2. A power surge
3. Maintenance on our power lines
4. Work near your service line 

If we’re planning an outage, we’ll let your electricity retailer know. They’ll contact you directly with the details. 

Need to request a temporary disconnection? 

If you require a temporary disconnection for any reason, call us on 0800 800 769 and we’ll talk you through it. 

Permanent disconnection

If you no longer need power at your property, you’ll need to request a permanent disconnection through your electricity retailer. 

Here’s how it works

1. Contact your retailer and let them know you’d like to be disconnected from the network.
2. Your electricity retailer will contact one of our approved contractors. 
3. You’ll settle your final bill and confirm next steps with your retailer. 

Safety first 

Permanent disconnections for safety reasons are free of charge. 

If you need to disconnect your power supply temporarily or permanently, to avoid electrocution from a live electrical supply, like when moving house or working near live lines, call us immediately on 0800 800 769.